Support
How can we help?
Answers to common questions, and a real person when you need one.
Email us
Write to support@hypnofy.app. We read every message. Telling us your iPhone model, iOS version and any code the app shows helps us help you faster.
Need help right now?
Hypnofy can't respond to emergencies. If you are in crisis or thinking about harming yourself, call your local emergency number or a crisis line below.
Crisis lines
Free, confidential and available at any time.
- United States: 988 Suicide and Crisis Lifeline, call or text 988. Crisis Text Line, text HOME to 741741.
- Canada: 9-8-8 Suicide Crisis Helpline, call or text 988.
- United Kingdom and Ireland: Samaritans, call 116 123.
- Australia: Lifeline, call 13 11 14.
- New Zealand: Need to talk?, call or text 1737.
- Philippines: NCMH Crisis Hotline, call 1553.
- Anywhere else: findahelpline.com lists free helplines in your country.
In the app, Settings → "Support and crisis lines" shows the lines for your region, with a short grounding exercise.
Frequently asked questions
Sessions
How is a session made?
You answer a few questions about your dreams and aspirations, your worries and what you want to work on, then choose a length, voice, background and tone. Hypnofy checks your answers for safety, writes a script around them and has it read aloud. Every session has five parts: induction, deepener, suggestions, affirmations and emergence.
Why did I get a breathing session instead of a hypnosis session?
Some topics, such as trauma, eating and weight, addiction, pain and medical conditions, are best explored with a professional. When your answers touch on them, Hypnofy offers a calm, non-hypnotic breathing session and suggests where to find the right help. You can make a new session around a different focus at any time.
Why did Hypnofy show crisis lines instead of a session?
If your answers suggest you may be going through something very hard, Hypnofy pauses and shows support resources first. It also does this if you check in as feeling "worse" after three sessions in a row. We'd rather be careful. If it happened by mistake, you can go back and rephrase your answers.
Can I listen offline or with my screen locked?
Yes. Once a session is voiced, it's saved on your phone and plays offline, in the background, and with lock-screen and AirPods controls.
Can I fall asleep during a session?
Yes. Choose the "Drift to sleep" ending in your session settings and the session drifts off rather than bringing you back to full alertness. Never listen while driving or doing anything that needs your attention.
The app showed a short code when something failed. What do I do?
Try again on a steady connection, and make sure your phone has free storage space. If it keeps happening, email us the code and what you were doing, and we'll look into it.
Plans and billing
What's included for free, and what does Plus add?
Free includes one new personalized session a month, every voice and background, and one frequency tone. Plus adds up to 30 new sessions a month, every tone, script reading and editing, your own scripts and section rewrites.
How do I cancel Plus?
On your iPhone, open Settings → your name → Subscriptions → Hypnofy, then tap Cancel Subscription. You keep Plus until the end of the period you've paid for. Deleting the app doesn't cancel a subscription.
How do I get a refund?
Apple handles all App Store payments, so refunds are requested from Apple at reportaproblem.apple.com.
I subscribed but don't have Plus. What now?
In Hypnofy, open Settings and tap "Restore purchases", making sure you're signed in with the same Apple ID you subscribed with. If that doesn't work, email us.
I reached my monthly limit. When can I make a new session?
Plus allows up to 30 new sessions in any 30-day period. The app tells you the date your next one opens. Every session already in your library still plays whenever you like.
Account and data
Where are my sessions stored?
On your iPhone only, protected by iOS encryption. Our servers don't keep your answers or scripts. Read more in our Privacy Policy.
Will I lose my sessions if I delete the app or change phones?
Yes. Because sessions live only on your device, deleting the app deletes them, and they don't move to a new phone. Your account and Plus subscription carry over when you sign in again.
How do I delete my account and data?
In the app, open Settings → "Delete my account and data". This deletes your account on our servers and wipes Hypnofy's data from your device. It can't be undone.
Can I lock the app?
Yes. Turn on the Face ID lock in Settings.
Safety
Is self-hypnosis safe?
For most adults, self-hypnosis is a deeply relaxing, safe experience, and you stay in control the whole time. You can stop at any moment by opening your eyes. Please talk to your clinician first if you have epilepsy or seizures, psychosis or a dissociative disorder, or are in active psychiatric care. Hypnofy is not therapy or medical care.
Does Hypnofy use binaural beats?
No. Hypnofy uses gentle frequency tones under the voice. Slow pulsed tones are off by default and offered only if you've cleared the health screen.